{if $errormessage}
    {include file="$template/includes/alert.tpl" type="error" errorshtml=$errormessage}
{/if}
<div class="alert alert-warning small">
        <strong>Orientações - Suporte Técnico</strong><br><br>
        Solicitamos que por gentileza forneça o máximo de detalhes em sua solicitação assim agilizaremos à resolução do problema, algumas dicas:<br><br>
        &nbsp;&nbsp; * Mencione qual o serviço relacionado você está enfrentando dificuldades;<br>
        &nbsp;&nbsp; * Inclua a mensagem de erro que ocorre na tela;<br>
        &nbsp;&nbsp; * Explique passo-a-passo como foi reproduzido o erro.<br>
        &nbsp;&nbsp; * Captura de tela é essencial, indicamos o <a target="_blank" href="http://monosnap.com/welcome">monosnap.com</a> <br>
        &nbsp;&nbsp; * Forneça os dados de e-mail e senha sempre que possível, assim podemos corrigir seu problema rapidamente.<br>
    </div>
<form method="post" action="{$smarty.server.PHP_SELF}?step=3" enctype="multipart/form-data" role="form">

    <div class="row">
        <div class="form-group col-sm-4">
            <label for="inputName">{$LANG.supportticketsclientname}</label>
            <input type="text" name="name" id="inputName" value="{if $loggedin}{$clientname}{else}{$name}{/if}" class="form-control{if $loggedin} disabled{/if}"{if $loggedin} disabled="disabled"{/if} />
        </div>
        <div class="form-group col-sm-5">
            <label for="inputEmail">{$LANG.supportticketsclientemail}</label>
            <input type="email" name="email" id="inputEmail" value="{$email}" class="form-control{if $loggedin} disabled{/if}"{if $loggedin} disabled="disabled"{/if} />
        </div>
    </div>
    <div class="row">
        <div class="form-group col-sm-10">
            <label for="inputSubject">{$LANG.supportticketsticketsubject}</label>
            <input type="text" name="subject" id="inputSubject" value="{$subject}" class="form-control" />
        </div>
    </div>
    <div class="row">
        <div class="form-group col-sm-3">
            <label for="inputDepartment">{$LANG.supportticketsdepartment}</label>
            <select name="deptid" id="inputDepartment" class="form-control" onchange="refreshCustomFields(this)">
                {foreach from=$departments item=department}
                    <option value="{$department.id}"{if $department.id eq $deptid} selected="selected"{/if}>
                        {$department.name}
                    </option>
                {/foreach}
            </select>
        </div>
        {if $relatedservices}
            <div class="form-group col-sm-5">
                <label for="inputRelatedService">{$LANG.relatedservice}</label>
                <select name="relatedservice" id="inputRelatedService" class="form-control">
                    <option value="">{$LANG.none}</option>
                    {foreach from=$relatedservices item=relatedservice}
                        <option value="{$relatedservice.id}">
                            {$relatedservice.name} ({$relatedservice.status})
                        </option>
                    {/foreach}
                </select>
            </div>
        {/if}
        <div class="form-group col-sm-3">
            <label for="inputPriority">{$LANG.supportticketspriority}</label>
            <select name="urgency" id="inputPriority" class="form-control">
                <option value="High"{if $urgency eq "High"} selected="selected"{/if}>
                    {$LANG.supportticketsticketurgencyhigh}
                </option>
                <option value="Medium"{if $urgency eq "Medium" || !$urgency} selected="selected"{/if}>
                    {$LANG.supportticketsticketurgencymedium}
                </option>
                <option value="Low"{if $urgency eq "Low"} selected="selected"{/if}>
                    {$LANG.supportticketsticketurgencylow}
                </option>
            </select>
        </div>
    </div>
    <div class="form-group">
        <label for="inputMessage">{$LANG.contactmessage}</label>
        <textarea name="message" id="inputMessage" rows="12" class="form-control markdown-editor" data-auto-save-name="client_ticket_open">{$message}</textarea>
    </div>

    <div class="row form-group">
        <div class="col-sm-12">
            <label for="inputAttachments">{$LANG.supportticketsticketattachments}</label>
        </div>
        <div class="col-sm-9">
            <input type="file" name="attachments[]" id="inputAttachments" class="form-control" />
            <div id="fileUploadsContainer"></div>
        </div>
        <div class="col-sm-3">
            <button type="button" class="btn btn-default btn-block" onclick="extraTicketAttachment()">
                <i class="fa fa-plus"></i> {$LANG.addmore}
            </button>
        </div>
        <div class="col-xs-12 ticket-attachments-message text-muted">
            {$LANG.supportticketsallowedextensions}: {$allowedfiletypes}
        </div>
    </div>

    <div id="customFieldsContainer">
        {include file="$template/supportticketsubmit-customfields.tpl"}
    </div>

    <div id="autoAnswerSuggestions" class="well hidden"></div>

    <div class="text-center margin-bottom">
        {include file="$template/includes/captcha.tpl"}
    </div>

    <p class="text-center">
        <input type="submit" id="openTicketSubmit" value="{$LANG.supportticketsticketsubmit}" class="btn btn-primary" />
        <a href="supporttickets.php" class="btn btn-default">{$LANG.cancel}</a>
    </p>

</form>

{if $kbsuggestions}
    <script>
        jQuery(document).ready(function() {
            getTicketSuggestions();
        });
    </script>
{/if}